Privacy Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
Introduction
This Privacy Policy describes how TechUXe (“we”, “our”, “us”) collects, uses, and protects your information when you use our website www.techuxe.com and our services. We are committed to protecting your privacy and ensuring the security of your personal information.
Information We Collect
Personal Information:
- Name and contact information (email, phone number)
- Company details and job title
- Billing and payment information
- Project requirements and specifications
- Communication records and correspondence
Technical Information:
- IP address and browser type
- Device information and operating system
- Website usage data and analytics
- Cookies and tracking technologies
- Login credentials and account information
How We Use Your Information
We use your information to:
- Provide and maintain our services
- Process payments and manage accounts
- Communicate about projects and updates
- Improve our services and website functionality
- Send marketing communications (with consent)
- Comply with legal obligations
- Protect against fraud and security threats
Information Sharing
We may share your information with:
- Service Providers: Third-party vendors who assist in delivering our services
- Business Partners: When collaborating on joint projects (with consent)
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
Data Security
We implement industry-standard security measures including:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Access controls and authentication
- Staff training on data protection
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Data portability
- Lodge complaints with supervisory authorities
Cookies Policy
We use cookies to:
- Remember your preferences
- Analyze website performance
- Provide personalized content
- Enable essential website functionality
You can manage cookie preferences through your browser settings.
Data Retention
We retain your information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
International Transfers
Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.
Children’s Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.
Contact Information
For privacy-related questions, contact us at:
- Email: privacy@techuxe.com
- Phone: +91 866 899 7962
Return & Refund Policy
Effective Date: January 1, 2025
Overview
At TechUXe, we are committed to delivering high-quality digital services and ensuring client satisfaction. Due to the nature of our digital services, we have specific policies regarding returns and refunds.
Service Categories
Custom Development Services:
- Web development projects
- Mobile app development
- Custom software solutions
- UX/UI design projects
Digital Marketing Services:
- SEO and SEM campaigns
- Social media management
- Content marketing
- Analytics and reporting
Refund Eligibility
You may be eligible for a refund if:
- Services were not delivered as specified in the contract
- Project was cancelled before work commenced
- We fail to meet agreed-upon deliverables
- Technical issues prevent service delivery
Non-Refundable Services
No refunds will be provided for:
- Completed work that meets project specifications
- Services already delivered and approved
- Third-party licensing fees or subscriptions
- Time-based consulting services already rendered
Refund Process
Step 1: Request Submission
- Email refund request to refunds@techuxe.com
- Include project details and reason for refund
- Provide supporting documentation
Step 2: Review Process
- Our team will review your request within 48 hours
- We may schedule a call to discuss the situation
- Additional documentation may be requested
Step 3: Resolution
- Approved refunds are processed within 5-10 business days
- Refunds are issued to the original payment method
- You will receive confirmation of the refund processing
Partial Refunds
For partially completed projects:
- Refunds calculated based on undelivered work
- Completed milestones are non-refundable
- Client retains rights to completed deliverables upon payment
Cancellation Policy
Before Project Start:
- Full refund minus any setup fees
- 48-hour notice required
After Project Start:
- Charges apply for work completed
- Remaining balance may be refunded
- Client owns completed work upon payment
Dispute Resolution
If you’re unsatisfied with our refund decision:
- Request escalation to management
- Participate in good-faith negotiations
- Consider mediation if agreement cannot be reached
Timeline for Refund Requests
- Refund requests must be submitted within 30 days of project completion
- Late requests may not be eligible for refunds
- Exceptional circumstances will be considered case-by-case
Contact for Refunds
- Email: refunds@techuxe.com
- Subject Line: “Refund Request – [Project Name]”